In order to make the referral process as simple as possible, we have developed an online tool that enables One Family to add customer information directly into our Customer Relationship Management tool. By doing this we remove the need to transfer customer information by email.
If you find that you need to send further supporting information or you wish to discuss a case please email or call either of these contact points.
The information given is sent securely to The Finance Planning Group.
We will call the client within 24hours or at a pre agreed time, simply add the clients preference.
A representative will contact the client to see how we can be of assistance.
No thank you. However, any insights you can give in the notes section will help us to understand the clients needs in advance which is always a good thing.
Yes, it is very important that the customer understands that they are going to be contacted to discuss their enquiry. Please make sure they understand what will happen next.
Yes, you will need to explain that you are passing the customers information to The Finance Planning Group and that we will provide a copy of our privacy doc.