Complaints

What to do if you’re unhappy with our service

We strive to offer a great level of service to every single customer every time, but we don’t always get it right.  In the case that a dispute arises, we operate an effective complaints policy which ensures that, regardless of the outcome of the complaint, we consistently deliver fair treatment to complainants and act proactively to reach a resolution.  If you are unhappy about any aspect of the service provided by The Finance Planning Group Ltd and would like to make a complaint, then please get in touch with us by using any of the following contact details:

Address:  Compliance Officer, Finance Planning Group, Hurstwood Grange, Hurstwood Lane,

Haywards Heath RH17 7QX.

Or by phone: 01444 449200

Or by email:  pete.burgess@financeplanning.co.uk

We will usually respond to your complaint within 5 working days, and provide a final response within 8 weeks.  If you are dissatisfied with our final response to your complaint, or if we are unable to resolve your complaint within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service:

Address:  The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Or by phone:  0800 023 4567

Or by email:  complaint.info@financial-ombudsman.org.uk/

Website address:  http://www.financial-ombudsman.org.uk/